Getting the Most from Spreadr Support
How to work with our team to resolve issues quickly, implement best practices, and get the most out of your store.
Whether you're setting up your first import or troubleshooting a sync issue, our support team is here to help. This guide explains how to reach us, what to include in your message, and how to use our resources so you can get back to selling faster.
How to reach us
You can open a ticket from inside the Spreadr app (Help or Support section) or via our help desk. Email support is also available at [email protected]. We aim to respond quickly and will often ask for a few details (store URL, what you were doing, any error message) so we can reproduce and fix the issue. For urgent issues (e.g. sync completely down), mention that in the subject line so we can prioritize accordingly.
What to include when you contact support
The more precise you are, the faster we can help. Please include:
- Store and context: Your Shopify store URL and whether you're on a trial or paid plan.
- What you did: e.g. "I ran a bulk import from CSV" or "I clicked Sync and it failed."
- What you expected: e.g. "Prices should update."
- What actually happened: Error message, screenshot, or "nothing changed."
Screenshots or a short screen recording of the issue are especially helpful and often lead to a same-day fix.
Use the help center and docs
Before or while waiting for a reply, check our documentation and FAQ. Many setup questions (e.g. how to set markup, how to enable auto-sync, bulk CSV credits) are covered there. We also add new articles as we ship features, so it's worth a quick search. You might find an instant answer and get back to selling sooner.
Best practices we recommend
Support often suggests: sync on a schedule so data stays fresh without overloading; use collections and tags so bulk actions and reporting are easier; keep your Amazon Associates (or seller) account in good standing so links and API access work. Following these reduces the chance of issues and makes troubleshooting simpler when something does come up.
FAQ
What are your support hours?
We operate support during business hours in our timezone. Response times vary by plan; check the app listing or your account for current SLA. We prioritize critical issues (e.g. store down, sync completely broken) and work through the queue as quickly as we can.
Can you help me with my theme or other apps?
We're experts in Spreadr and the Amazon–Shopify flow. For theme customization or other app conflicts, we can often point you in the right direction, but deep theme or third-party app changes may need a developer or the other app's support.
Where can I find the contact page or email?
Use the Contact link in our website footer or go to the showcase Contact page. You can also email us at [email protected]. For in-app issues, opening a ticket from inside Spreadr keeps everything in one thread and helps us see your account context.
Need help? We've got you
Reach out from the app or visit our help desk. We're here to help you succeed.
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